Privacy Policy
Welcome to Refindr! Your privacy is important to us. This Privacy Policy explains how Refindr Limited (“Company”, “we”, “our” or “us”) collects, uses, discloses, and safeguards your personal information when you use our web application, Refindr (https://www.refindr.com.au) ("Service"). This policy is in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using Refindr, you consent to the collection and use of your information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use our Service.
We may collect personal information that you voluntarily provide to us, such as:
Account Information – Including your name, email address, and password when you create an account.
Profile Information – Any additional details you add to your profile, such as contact details, preferences, and investment goals.
We may automatically collect certain information when you use our Service, including:
Device and Technical Data – Such as your IP address, browser type, operating system, and unique device identifiers.
Log Data – Your access times, pages viewed, and any errors encountered.
Usage Analytics – Insights on how you interact with the Service, including time spent on features and user flows.
We use cookies and similar technologies to improve your user experience. Cookies help us remember your settings, analyse usage trends, and deliver tailored content. You can manage or disable cookies via your browser settings.
We collect and use your information for the following purposes:
To Provide and Operate the Service – Including account setup, authentication, and delivering platform features.
To Improve Refindr – By analysing how users interact with the Service to enhance performance and functionality.
To Communicate with You – Sending updates, support messages, marketing materials (where consented), and responding to enquiries.
To Personalise Content – Customising recommendations and features based on your activity and preferences.
To Maintain Security – Detecting, preventing, and responding to security incidents and misuse of the Service.
We do not sell or rent your personal information. However, we may share it in the following circumstances:
With Trusted Third-Party Providers – Who help us operate and support the Service (e.g. hosting, payment processing, customer support). These providers are contractually obligated to use your data only for the services they perform on our behalf.
When Required by Law – To comply with legal obligations, court orders, or enforceable government requests.
Business Transfers – In the event of a restructure, merger, or sale, your information may be transferred to the acquiring entity under confidentiality obligations.
We implement industry-standard measures to protect your personal information from unauthorised access, misuse, or disclosure. While we take reasonable steps to safeguard data, no method of electronic transmission or storage is entirely secure.
You can access and update your personal information by logging into your account. If you are unable to do so, you may contact us for assistance.
You may opt out of receiving marketing emails by following the unsubscribe instructions in our emails or contacting us directly. Essential service-related communications will still be sent.
Under Australian privacy law, you have the right to:
Access your personal information.
Correct or update inaccurate data.
Request deletion of your information, where lawful and applicable.
Lodge a complaint if you believe we have breached your privacy rights.
To exercise any of these rights, please contact us using the details provided below.
Refindr is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected such information, we will delete it as soon as possible.
Some of your information may be stored or processed by our third-party providers in countries outside Australia. Where this occurs, we take reasonable steps to ensure the overseas recipients do not breach the Australian Privacy Principles.
We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. Updates will be posted on this page with a revised effective date. Continued use of the Service after updates indicates your acceptance of the changes.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us:
Refindr Limited
Email: support@refindr.co.nz
If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.